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Bottle

List my support tickets

GET
/support/tickets
curl --request GET \
  --url https://example.com/support/tickets \
  --cookie __Host-bottle.session_token=<__Host-bottle.session_token>

The signed-in person’s own Bottle Support tickets, most recently updated first, closed ones included: number, title, status, urgency, whether a reply is unread, and when each was opened and last updated. Never a colleague’s ticket, and never staff notes. Status: new (we’ve got it), open (we’re on it), waiting (waiting for you), fixed (fixed, check it works), closed.

Authorizations

Section titled “Authorizations”

Responses

Section titled “Responses”

200

Section titled “200”

Their own tickets

Media typeapplication/json
object
tickets
required
Array<object>
object
number
required
integer
> 0
title
required
string
status
required
string
Allowed values: new open waiting fixed closed
urgency
required
string
Allowed values: stopping_work slowing_down question
unread
required
boolean
openedAt
required
string format: date-time
updatedAt
required
string format: date-time
closedAt
required
string | null format: date-time
total
required
integer

Example 

{
  "tickets": [
    {
      "status": "new",
      "urgency": "stopping_work"
    }
  ]
}

401

Section titled “401”

Sign in required

Media typeapplication/json
object
error
required
string
message
required
string

Example 

{
  "error": "not_found",
  "message": "Customer not found"
}

403

Section titled “403”

An API key, or Bottle staff looking as the person

Media typeapplication/json
object
error
required
string
message
required
string

Example 

{
  "error": "not_found",
  "message": "Customer not found"
}

422

Section titled “422”

The request names somebody or something it may not

Media typeapplication/json
object
error
required
string
message
required
string

Example 

{
  "error": "not_found",
  "message": "Customer not found"
}

502

Section titled “502”

Bottle Support did not answer

Media typeapplication/json
object
error
required
string
message
required
string

Example 

{
  "error": "not_found",
  "message": "Customer not found"
}

503

Section titled “503”

Bottle Support is not switched on

Media typeapplication/json
object
error
required
string
message
required
string

Example 

{
  "error": "not_found",
  "message": "Customer not found"
}