Products and prices
Open Products to manage what you sell. Each product has a name, price and optional SKU.
Products has four tabs across the top, each with how many it holds: Products, Gas types, Categories and Product details. It opens on Products, the list of what you sell. Each tab has its own address, so a link, the browser’s Back button and refreshing the page all keep you on the same tab. On a phone, swipe the row of tabs sideways to see them all.
Products has a tab each for products, cylinder charges, gas types, categories and product details. The main button for the open tab sits at the top right of the page: Add a product on the Products tab for cylinders and other goods, and Add a cylinder charge on the Cylinder charges tab for a deposit or rent. The search box and filters sit above the list.
Finish setting up your products
Section titled “Finish setting up your products”While something your products need is missing, a Finish setting up your products card sits above the list on the Products tab. Each line says what is missing and why it helps, with a button straight to it:
- Add your gas types, when there are none.
- Add the products you sell, when there are none.
- Group your products into categories, when you have Bottle Shop and no categories yet.
- Add product details, marked Optional, when you have Bottle Shop and products but no product details. It is a suggestion only, so it never keeps the card on the page by itself.
Each line goes once it is done, and the card goes once the last one is. A business that has all of these never sees the card. Select Hide this to put it away. It stays hidden for you in this browser, and everything on it can still be done from the tabs.
Adding a product
Section titled “Adding a product”Select Add a product. The form is in short parts: What it is (the name and gas type), Price, Codes and Weight and space on the vehicle. Only the name, price and, if you are registered for VAT, the VAT rate are needed. The rest is optional.
As you type, the panel beside the form shows how the product will read on an order, and what the customer pays once VAT is added. Select Save at the bottom of the form. If something needs fixing, it is marked in red and the cursor moves to it.
Use a short code for compact labels on round sheets and load lists, such as 19 for 19kg propane. Leave it blank to use the full name.
To change a product, select its name in the list. The same form opens with its details filled in. The ⋯ button at the end of each row has Edit, the category and Bottle Shop changes, and Archive.
Add pictures under Pictures on the form, up to 12. The first one shows beside the product in the list. On a business with Bottle Shop, the shop shows them all.
Sell on Bottle Shop
Section titled “Sell on Bottle Shop”Switch on Sell on Bottle Shop on a product to sell it on your Bottle Shop. On a wide screen the switch sits on the right of the product form, under the preview of how it shows on an order. On a phone it sits just above the Bottle Shop section. Products you add by hand start off. New goods imported from WooCommerce or Shopify start on, ready for when your shop is published, even if you have not set up Bottle Shop yet. Deposits, rent and delivery charges stay off as standalone shop items. Importing again keeps an existing product’s switch as you set it.
Switching it on opens the Bottle Shop section below the product’s other details, with its pictures, details and categories. Switching it off folds the section away. Anything you typed there is kept, and saved with the product.
With the switch on, choose Who can buy it:
- Everyone: the default.
- Consumers only: trade customers do not see it. Use this for a product you cannot sell to trade at its trade price online.
- Trade only: only trade customers see it, once they sign in to your shop.
A product for sale on your shop shows an On Bottle Shop badge in the Products list, with Consumers only or Trade only beside it when it is not for everyone. Shoppers see it only once your shop is set up and published under Bottle Shop.
Pictures
Section titled “Pictures”Add pictures under Pictures in the Bottle Shop section. You can add them while you create a product, before it is saved.
- Select Choose a picture, or drop a picture file onto the box. JPEG, PNG, WebP and GIF files up to 15 MB all work.
- Fit the picture to the square. Drag it to move it, use Zoom to make it bigger, and Turn left or Turn right if it is on its side. Start again puts it back how it was.
- Select Use this picture.
On a product that is already saved, each picture is saved as you add it. On a new product, the pictures wait in the form and upload in order when you select Save. If one does not upload, the product is still saved: the form stays open, says which pictures did not upload, and offers Try again. A product can have up to 12 pictures.
- Picture description: describe what it shows, such as “Red 19kg propane cylinder”. Screen readers read this out, and search engines use it. On a saved product it saves when you move to the next box.
- Drag a picture to change the order. On a phone, press and hold it first. With a keyboard, move to a picture’s handle and press the arrow keys. The first picture is marked Main picture: it is the one shoppers see in lists, and the one shown beside the product on the Products page.
- The cross removes a picture. On a saved product it is removed for good.
Bottle makes smaller copies of each picture for your shop and removes anything hidden in the file, such as where a photo was taken.
Picture sizes
Section titled “Picture sizes”Each picture box says the size that looks sharp. If a picture comes out smaller than the minimum after you fit it, Bottle warns you that it will look blurred, and you can still use it. Bottle never makes a picture bigger.
| Picture | Shape | Best size | At least |
|---|---|---|---|
| Product picture | Square | 1600 × 1600 pixels | 800 × 800 pixels |
| Category tile | Landscape, 4 by 3 | 1600 × 1200 pixels | 800 × 600 pixels |
For the pictures on your shop itself, see Picture sizes in Your shop.
Product type
Section titled “Product type”Under Details, Product type groups the product on your shop:
- Accessory: regulators and hoses
- Appliance: BBQs and heaters
- Fuel: coal and logs
- Consumable
- Other
A product with a gas type is always a Gas cylinder. There is nothing to choose: the form says Set by its gas type. Take the gas type off and you can choose a type again.
Product type is asked only when Sell on Bottle Shop is on. It only sorts your shop: it does not change prices, VAT, deposits or rent. Deposits and rent are set up as cylinder charges, and delivery under delivery options.
Brand is the maker shoppers search for, such as Calor or Weber. Description is shown under the product on your shop. Use the buttons above the box for a large or small heading, bold, italic, a bulleted or numbered list, and links. Select some words and choose Link to link them to a web page or an email address. On your shop, a link to a web page opens in a new tab. The usual shortcuts work too: Ctrl or Cmd with B for bold and I for italic. A description can be up to 20,000 characters, counting its formatting. Your shop shows the description with its formatting. Search, Google’s preview and the rest of Bottle use the same words without it.
Related products are shown under this product on your shop. Type a name under Find a product to add and pick up to 8, in the order you want them shown. Leave it empty and your shop shows others from the same category. A product you pick shows only while it is on your shop and can be bought, so one that has run out and is not taking orders is left out until it is back.
Categories
Section titled “Categories”Categories group products into the sections shoppers browse on your shop, such as “Bottled gas”, “BBQs and heaters” or “Solid fuel”. Manage them on the Categories tab of Products.
- Select Add category, type a name and select Save. The URL is made from the name, such as
bbqs-and-heaters, and the full address is shown under it as you type. Change it only if you need a different one. Each URL can be used once in your business. - After saving, the category stays open so you can add a Tile picture. It is shown on your shop’s home page. Landscape, 4 by 3.
- Select a category’s name to rename it, change its description or picture, or Archive it. It opens in place in the list. Renaming keeps the same URL, so links to your shop keep working.
- Select ⋯ on a category, then Add or remove products, to tick every product that belongs in it at once. Archive is in the same menu.
- Drag a category by its handle to put categories in the order your shop shows them. With a keyboard, move to the handle and press the up and down arrow keys.
Archived categories leave your shop, and the products in them stay where they are. Select Show archived, then Restore, to bring one back.
To put a product in a category, open the product and tick the categories under Categories in the Bottle Shop section. A product can be in more than one.
Archiving a product takes it off your shop. Restoring it does not put it back: switch Sell on Bottle Shop on again when you are ready.
Product details
Section titled “Product details”Product details are the facts you record about your products in your own words, such as a regulator’s Regulator fitting or a cylinder’s Capacity. Each one shows on the product form, and shoppers can filter by it on your shop. Set them up on the Product details tab of Products.
Select Add a product detail, give it a name and choose how it is answered. The first three have their answers set up in advance, so shoppers can filter by them:
- Pick from a list: options you list, such as Clip-on and Screw-fit. Choose One or More than one for each product. Shoppers tick the ones they want.
- A number: with a unit, such as kg or litres. Shoppers filter with a slider.
- Yes or no: such as Suitable for indoor use. Shoppers can show only the products with Yes.
- Text: a short line you type on each product, for example a thread size. Shown on the product, not as a filter.
Under Which products does it apply to? choose All products, or Some kinds of product and tick the kinds, such as accessories. A detail shows only on the forms of products of those kinds.
Select a detail’s name to rename it, change its unit, add, rename or move its options, or archive one. How it is answered stays as it was once the detail is added. Drag a detail by its handle, or use the up and down arrow keys on the handle, to put them in the order the product form and your shop show them.
Nothing you have recorded is deleted. Archive this detail takes a detail off the product form and your shop, and every product keeps its answer: select Show archived, then Bring back, and the answers come back with it. An archived option stays on the products that have it and is not offered for others.
To give a product its details, open it and, under Product details, choose a detail from Add a detail, then pick its answer, or type it for a text detail. Remove takes a detail off the product. To give the same answer to many products at once, select ⋯ on the detail, then Set on several products, choose the answer, tick the products and select Save. Only products of the kinds the detail is for are listed. Search, Gas type and Category narrow the list, and Tick all ticks every product that matches.
Your shop also filters by what products already have, with no detail to set up: price, in stock, gas type, cylinder size (read from the name, such as 13kg), weight, brand, product type, category and whether a cylinder comes with a deposit or rent. Choose which filters show under Bottle Shop, Shop filters. See Your shop.
Finding something
Section titled “Finding something”On the Products tab, search by product name, SKU or short code. The list narrows as you type. Select a column heading, such as Name or Price, to put the list in that order, and again to turn it round. Move between pages at the top right of the list or at the foot, where Per page sets how many show at once.
To see only some categories, open Category and tick one or more. A product in any ticked category is shown. Select Show every category to clear it. Under Filters you can also filter by gas type, by whether a product is on your online shop, and show archived products. Clear filters puts everything back.
Changing several products at once
Section titled “Changing several products at once”Tick the box beside each product you want to change. A bar appears at the foot of the window saying how many are ticked. Tick the box at the top of the list to select every product on the page. When more products match your search and filters on other pages, select Select all that match in the bar to tick those too. Changing the search or a filter starts a new selection, so nothing you cannot see is changed.
Add to a category and Archive are in the bar. Under More actions you can also:
- Put on Bottle Shop or Take off Bottle Shop.
- Choose who can buy on Bottle Shop: everyone, consumers only, or trade customers only. See Sell on Bottle Shop.
- Remove from a category.
- Set gas type: move them into a gas type, or into none.
- Restore archived products.
Bottle asks you to confirm, then says what changed. A product the change does not apply to is left as it was and named, with the reason: for example an archived product cannot go on your shop until it is restored.
The Cylinder charges tab has the same tick boxes, to archive or restore several deposits and rent at once.
Prices and VAT
Section titled “Prices and VAT”Enter prices in pounds. Every price a product has sits in one table in its Prices card, so you can see what each customer pays in one place.
If you are registered for VAT, the table’s price column is headed Price, before VAT or Price, with VAT, following the choice you made under Business settings → Your business → How you enter prices. Type the figure the heading asks for. Under the Consumer and Trade prices the other figure appears as you type, worked out at the product’s VAT rate. The panel beside the form shows the line as the customer will see it. The Products list shows prices the same way, with the other figure in small print under each one.
A product saved the other way round, for example before you changed the setting, opens with its prices shown the way you type now, and is saved that way.
Set the applicable VAT rate on each product, under the table. Your business’s VAT-registration setting controls whether VAT is charged. See VAT and check rates with your accountant where needed.
The price table
Section titled “The price table”The table has one row for each kind of customer:
- Consumer: everyone who is not a trade customer, and your shop. This price is needed.
- Trade: trade customers. Leave it blank and they pay the Consumer price.
- one row for each price list you have made, such as Gold or Pubs. Leave it blank and the customers on that list pay their usual Trade or Consumer price. The empty box shows the Trade price, or the Consumer price where there is no Trade price.
To approve a business for trade prices, see Trade accounts and approvals.
Quantity prices
Section titled “Quantity prices”A quantity price charges less when a customer buys more in one order, such as “10 or more: £30.00 each”. Select Add a quantity price under a row, type the number and the price each, and press Save. From that number, every one of them is that price. A row can have up to 10 quantity prices, each from 2 or more and each from a different number. Select Remove beside one to take it off.
A quantity price belongs to its row. One on the Trade row is for trade customers, and one on Gold is for the customers on Gold. The quantity is counted across the whole order, so two lines of 19kg propane count together. Quantity prices never change deposits, rent or delivery.
A new product’s quantity prices and price list prices are saved with it when you press Save.
In the Products list, a product with quantity prices says Quantity prices under its name. Prices for in the bar above the list switches the price column between Consumer and Trade. With Trade on, each product shows its trade price, or the consumer price where it has none. Customers with their own agreed price or a price list pay that instead.
On your shop, a product with Consumer quantity prices shows its prices by quantity, and the basket shows the price each. Trade customers see their own when signed in, and their prices email lists them under each product.
Who pays what
Section titled “Who pays what”Bottle works out each customer’s price in three steps and uses the first that has a price:
- Their own agreed price, set on the customer. See Rates you have agreed.
- Their price list’s price, set on the product.
- The Trade price for trade customers, or the Consumer price for everyone else.
Quantity prices go with whichever price applies. A customer’s own agreed price can have quantity prices of its own, set on the customer. A price you type on an order line still wins.
Deposits and rent follow the same order, with one more step: who each one is charged to. See Who a deposit or rent is charged to.
Cost price
Section titled “Cost price”Cost price (without VAT) under More details on a product is what one costs you, without VAT. It is for your own records and is never shown to customers.
Weight and capacity
Section titled “Weight and capacity”Set the weight of a full cylinder, including both cylinder and gas, and its space requirement in litres.
Planning uses these values to check vehicle capacity. Missing values are not included in the total and are flagged, so incomplete product data can produce an incomplete capacity check. Automatic planning lists these products under Check these.
Gas types
Section titled “Gas types”A gas type groups cylinders that can be exchanged, such as one supplier’s propane range or its argon cylinders. Products in the same gas type can be swapped for each other. Products in different gas types cannot.
Manage gas types on the Gas types tab of Products. Select Add a gas type, or a gas type to change it. To put several products in a gas type at once, select ⋯ on it, then Add or remove products. Tick each product that belongs to it, and untick any that do not. Search, Gas type and Category narrow the list. Set a name, the supplier whose cylinders they are and an identifying colour. Choose the supplier from your saved suppliers, or pick A new supplier and type the name to save one. Their contacts and orders are under Stock, Suppliers. The supplier is not asked for during setup; add it later here. Assign each cylinder product to its gas type. Non-cylinder products, such as hoses, can have no gas type.
UN numbers
Section titled “UN numbers”Every cylinder on a vehicle is carried as dangerous goods. If the police or DVSA stop a driver, they can ask how many cylinders are on board and the UN number of each. Drivers show this in the driver app, from the UN number you set on each gas type.
Open a gas type and find the UN number section. Fill in the UN number (type it as 1978, UN1978 or UN 1978), the Proper shipping name and the Hazard class. Fill in all three, or leave all three empty. Bottle suggests them from the gas type’s name, such as Use UN 1978 PROPANE. Nothing is filled in until you select one. Check it against the cylinder label or the supplier’s safety data sheet before you save. LPG is offered two ways, as the pure gas and as HYDROCARBON GAS MIXTURE, LIQUEFIED, N.O.S. (UN 1965), because suppliers label it either way. Clear UN number takes it off.
The Gas types tab shows each gas type’s UN number, such as UN 1978. A gas type without one shows No UN number, and drivers carrying its cylinders see No UN number set.
Where one product is labelled differently from the rest of its gas type, open the product. Its UN number card shows what it is carried as, such as UN 1978 PROPANE, class 2.1, from Propane. Tick Override for this product and fill in its own three. Untick it and the product goes back to its gas type’s.
Cylinder deposits and rent
Section titled “Cylinder deposits and rent”Select Add a cylinder charge on the Cylinder charges tab of Products. The same button is on Stock → Cylinder rent. Then:
- Under Who is it charged to?, choose Consumers and Trade, Consumers only or Trade only. See Who a deposit or rent is charged to.
- Choose Rent or Deposit or cylinder charge. For rent, choose How often: every day, every week or every month. Every month is picked to start with.
- Under How much, type the amount for one cylinder. With Consumers and Trade there is a box for each: leave Trade blank and Trade pays the same as consumers. With Consumers only or Trade only there is one box, and the other row says Does not pay.
- Under Which cylinders, choose Every cylinder in one gas type or Selected products. With selected products, search and tick as many cylinders as needed. They can be from different gas types. Check the Name. It is filled in for you, such as Flogas Propane rent, and you can change it.
- For a deposit, choose what comes back under When it comes back. See Refunds on one deposit.
The panel beside the form shows the line as it will read on an invoice, such as Flogas Propane rent · Consumers and Trade £3.50 a month. Once a gas type is chosen it shows What customers will pay on those cylinders, for Consumers and for Trade, with the other charge already there. It warns you when one of them would pay no deposit or rent at all, and when both a deposit and rent apply to them, says which one they pay. Select Save.
Your charges are listed on the Cylinder charges tab of Products, with what each applies to, who it is charged to, how often it is charged and what Consumers and Trade each pay. Select a charge’s name to change it. To change which cylinders a charge is added for, select ⋯ on it, then Change which cylinders it’s charged on, and tick them. A product added to the gas type later is not charged until you tick it there.
In the Products list, the Deposit / rent column says Deposit, Rent or Deposit and rent for each cylinder. Hover over it, or tap it, to see what each charge costs.
Deposits are one-off charges. Rent has a daily, weekly or monthly period. A charge can apply to every cylinder in one gas type, or to a selected group of products across your catalogue. A charge selected for a product takes priority over the charge set for its whole gas type.
Cylinder charges on a product
Section titled “Cylinder charges on a product”Open a gas cylinder from Products to see the deposit and rent it is charged, in the Cylinder charges card under its prices. At the top, What customers pay says in one line each what Consumers and Trade pay on this cylinder, such as Consumers: £40.00 deposit and Trade: £3.00 a week rent. Where nothing applies to one of them it says Nothing. Where both a deposit and rent apply to them, it says which one they pay unless their price list or customer record says the other. This is before price lists and amounts agreed with a customer.
Under it, each charge shows who pays it, its amounts for Consumers and Trade, whether it is set on the gas type or on this product only, and any price list that charges something different, such as Farms: £2.00 instead. With neither, the card says No deposit or rent on this product yet.
The card saves as you go. You do not need to select Save on the product.
- Add a cylinder charge: choose Every Flogas Propane product or Only this product, then pick a deposit or rent you already have. One that is not assigned yet is put here. A charge already assigned to selected products is extended to this product. A charge set for a whole gas type is copied when needed, so each version can still be changed on its own. A gas type has one deposit and one rent, and a product one of each of its own, so one already taken is greyed out with the reason.
- Create a new charge: opens the deposit or rent form, already set to this gas type, or to this product only.
- Edit: opens that charge’s form. A charge set on the gas type changes for every product in it.
- Remove: takes the charge off. A gas type’s charge comes off every product in that gas type, and Bottle lists them before you confirm. A product’s own charge comes off that product only, and it is then charged the gas type’s, if there is one. The charge itself is kept, so you can add it again, and orders and invoices already made keep what they charged.
On a new product the card appears once you choose its gas type, and shows what that gas type charges. Add a cylinder charge there creates a new charge on the gas type. Save the product first to add one you already have, or one for this product only. Products that are not gas cylinders have no Cylinder charges card.
Bottle suggests a cylinder charge on a new order for additional cylinders supplied without an empty in exchange. Review the visible charge before saving: you can change its quantity or price, remove it or add it back. The saved order keeps the lines you reviewed. Recording actual empties at delivery updates holdings and refund eligibility without changing the agreed charge. See Review cylinder charges before saving.
Who a deposit or rent is charged to
Section titled “Who a deposit or rent is charged to”Who is it charged to? on a deposit or rent says which customers are charged it:
- Consumers and Trade: everyone. Trade can have its own amount. Every charge starts on this.
- Consumers only: everyone who is not a trade customer, and shoppers on your shop. Trade customers are not charged it.
- Trade only: trade customers only.
A common set-up is a deposit for consumers and rent for Trade on the same gas type. Make two charges: a deposit with Consumers only, and rent with Trade only. Consumers then pay the deposit and no rent, and Trade pays the rent and no deposit.
A customer left out is not charged it on orders or on your shop, and rent is not added to their invoices. You can also change who each one is charged to from Business settings → Cylinder charges.
Under it is a price table like a product’s, with one amount for each row and no quantity prices:
- Consumer: the amount for one cylinder. With Trade only it says Does not pay.
- Trade: what trade customers pay. Leave it blank and they pay the Consumer amount. With Consumers only it says Does not pay, and with Trade only it is the one amount to type.
- one row for each price list. Type an amount, or tick, for example, Gold customers do not pay this to let that list’s customers off it. Leave it blank and they pay the usual Consumer or Trade amount. Where the gas type has both a deposit and rent, each list charges one of them or neither, chosen on the price list. A list that charges the other one says, for example, This list charges rent instead, with a link to change it on the price list.
Each customer pays the first of these that applies:
- Their own agreed amount, set on the customer.
- Their price list’s amount, or nothing where the list does not charge it. Where a gas type has both, the list’s choice of deposit, rent or neither, unless the customer’s own record says deposit or rent.
- The Trade or Consumer amount, where the charge is for them.
So a price list can charge its customers a deposit that other trade customers do not pay, or let them off one everybody else pays. Moving a customer onto another price list changes what they pay from their next order.
Where a gas type has both a deposit and rent and a customer pays only one of them, they pay that one. Where they pay neither, they pay nothing for the cylinder.
Giving deposits back
Section titled “Giving deposits back”How much comes back is set on each deposit, below. How refunds are paid is set once, on the Refunds line in Business settings → Cylinder charges:
- Automatically: Bottle adds the refund to the order when cylinders come back.
- Manually: Bottle records the return but waits for the office to decide whether to add the refund. Open the delivered order and find Empty cylinders collected. If a refund is available, select Review refund to see the eligible cylinders, how each amount was worked out and the total before you confirm Add refund. For a like-for-like exchange, or a return with no refundable deposit, Bottle shows No cylinder refund suggested instead of leaving the section blank.
The customer’s cylinder balance goes down when cylinders come back, however refunds are paid.
Adding a refund records the amount due against the order; it does not send money to the customer. The credit can go onto their next invoice. If you return the money another way, open the order and select Mark as refunded once it has gone. Bottle only offers the manual action once for a return, so the same deposit is not refunded twice.
A deposit only comes back on a cylinder that went out with one. Bottle records whether a deposit was charged on each cylinder when it is delivered. A cylinder that went out with no deposit, because the customer did not pay it then, gets nothing back, even if who pays the deposit changes later. A cylinder that went out with a deposit still gets it back, whatever changes afterwards.
In the same card, When a gas type has both a deposit and rent, customers pay offers Deposit, Rent or Deposit and rent. The combined option charges the deposit on delivery and ongoing rent while the customer holds the cylinder. You can override the business default on a customer’s record. Where only one charge is configured, only that charge applies. See Charging a deposit and rent together.
Refunds on one deposit
Section titled “Refunds on one deposit”A deposit’s form has a Cylinder returns and refunds card. A new deposit starts on Full refund. Rent is never refunded, so it has none.
- Full refund: all of it, however long they kept the cylinder.
- Percentage refund: a Percentage back, less an amount kept on each cylinder.
- Fixed refund: one cash amount whenever the cylinder comes back. For a £70 deposit with £60 returned, enter £60 here. It does not ask for a percentage or a number of months.
- Sliding scale: less the longer they keep it. Each band says Under so many months and what comes back, a percentage of the deposit or a fixed amount. It starts the way Calor does it: half back under a year, a quarter under two years, £7.50 under seven years, and nothing after that. Use Add band and the cross beside a band to change it, and And after that for anything longer. Each band needs more months than the one above.
- No refund: the deposit is kept.
For a scale, Measure from says which hire counts when a customer has several of these cylinders: Their most recent hire, which is kinder to the customer and recommended, or Their first hire.
The card shows a live refund per cylinder as you type. Only Sliding scale asks for Returned after, because time does not affect a full, percentage or fixed refund. Bottle knows when each cylinder went out, so customers don’t need a receipt. A line under the card says how refunds are paid, with Change to go to the business setting. For cylinders a customer held before you used Bottle, set their opening cylinder balance; see Cylinders they already have.
Cylinder charges are financial items. They do not count as stock or vehicle load.
Counting stock
Section titled “Counting stock”For things you sell on your shop that are not cylinders, such as regulators, hoses or bags of logs, Bottle can keep a count. Cylinders are counted full and empty under Stock, so their form links there instead.
A cylinder’s form has a Stock card with Count stock for this cylinder, on unless you switch it off. Switch it off for a size you never count: the Stock list marks it Not counted, rounds plan as though there are always enough, and nothing warns when it runs low. See Products you do not count.
With more than one yard, the same card has Kept at. Leave it on Wherever the round loads for a cylinder every yard keeps. Pick a yard for one that lives there only: a round loading elsewhere gets a stop at that yard to collect what its orders need, before the doors that need it. See Stock kept at another yard.
With Sell on Bottle Shop on, the Stock group in the shop panel has:
- Count stock: switch it on and type how many you have. On a new product, the count is saved once you save the product. Switch it off to stop counting; the shop then treats the product as always available.
- Adjust: Set the count after a stock take, or when some are broken or lost, or Add a delivery in when more arrive. Add a note to say why.
- Tell me when it is down to: at or under this number you get a notice in Bottle, and your shop may say Low stock.
- When it sells out: Follow the shop’s rule, Stop selling or Keep selling as back-order. The shop’s rule is under Stock rules.
- The last ten changes, each with its reason: sold, an order cancelled and put back, a delivery in, or counted.
Sales on your shop take the count down, and a cancelled shop order puts it back. Once anything is counted, the Products list has a Stock column, marked Low or Out.
Rates you have agreed
Section titled “Rates you have agreed”Set customer-specific prices on the customer’s record. The box is labelled including or excluding VAT, the same as a product’s price, and shows the other figure as you type. New orders use those rates automatically, with the list price shown for comparison.
Clear an agreed rate to return that customer to the list price.
Archiving a product
Section titled “Archiving a product”Select ⋯ on the product’s row, then Archive. It is removed from new-order choices but remains on historical orders. It also comes off your shop. To bring it back, tick Show archived under Filters, then select Restore from its ⋯ menu.
Changing a price later
Section titled “Changing a price later”Price changes apply to new orders. Existing orders retain their recorded prices.
If you sell online
Section titled “If you sell online”Connect a WooCommerce or Shopify shop and import its catalogue with Import from shop, at the top right of the Products tab. Bottle links imported items to shop product IDs, so later imports update the same products.
Shop prices are used on first import. Existing Bottle prices remain unless you explicitly request a price update.
If two shop listings represent the same product, link them to the same Bottle product. Bottle does not merge products by name automatically, but it does read the names to suggest a gas type and size for each one. See the next section.
Reviewing imported products
Section titled “Reviewing imported products”A shop knows a product as a name and a price. Bottle also needs to know which gas it is, so that cylinders can be exchanged and deposits and rent charged. After an import, Bottle reads the names, categories and descriptions. Recognised goods get a product type automatically, such as Appliance, Accessory, Fuel or Consumable. AI helps with this when available, and you can correct the type in the product’s details. Existing types are kept on later imports.
Gas types and cylinder exchanges need your confirmation by default. You can explicitly allow confident cylinder matches to existing gas types in the import settings. Charges always need approval. Clearly named cylinder fees are sorted into Cylinder charges but start unassigned, without automatic billing. Bottle can suggest their gas type without applying it. See Cylinders sold with an optional charge.
When suggestions are waiting, an amber warning above the list on the Products tab says how many imported products need a look. Select Review to open the list. Each row shows:
- Gas type: an existing gas type, or New: … for one Bottle would create. Choose a different one, or No gas type for something that is not a cylinder.
- What it is: a cylinder, a deposit, rent, an accessory such as a regulator or hose, the delivery charge, or Not sure.
- Size: the gas on the label, such as 13 kg, read from the name to help you check the gas type. It is not the product’s weight: what a full cylinder weighs, for loading the vehicle, is set on the product itself under Weight and space on the vehicle.
- Confidence: High, Medium or Low. Hover over it, or move to it with the keyboard, to see the reason.
Select Accept to apply a row, after changing anything that is wrong. Accepting a cylinder puts it under the gas type, creating the gas type in the usual cylinder colour if it does not exist yet. Accepting a deposit or rent makes it that charge on the gas type. Accepting an accessory or the delivery charge records your answer. Every accepted row also sets the product’s kind, and its brand when it has none yet. Nothing else on the product changes.
Select Dismiss to leave a product as it is. It will not be suggested again.
To approve several rows, adjust their gas and product types, tick their checkboxes and choose Approve selected. Select all selects the whole review, including other pages. Your edits are included in the approval. Any rows that cannot be saved stay in the review; check their gas type and any charge terms rather than assuming everything was approved.
Accept all confident matches accepts High non-charge suggestions in one go, using any changes you made. Deposits and rent are excluded from that shortcut even if AI is confident. Review and explicitly approve those separately. Approving a charge can start applying it to cylinders in that gas type, so check its scope and terms first. For size-specific charges, use the charge editor. For rent without a billing period, open the charge and set its terms before returning to approve the gas type.
To ask for suggestions again, for a catalogue imported before this was available, select Suggest gas types beside Add a product on the Products tab. Only imported products with no gas type and no answer are looked at.
Where AI is available, it checks the suggestions after the name-matching rules have run, and can use the names of gas types you already have. AI can be wrong: check its suggestion against the product, not just the confidence label. Confident, non-financial shop product types can be applied automatically during imports. Gas types require approval by default; billing links always do.