Deliveries without rounds

On the Shop plan there are no rounds or driver app. Your day shows today’s deliveries and collections as two lists, with a run sheet to print, and you mark each order done from there.

On Yard and above, orders go on rounds instead. See Rounds. You can still mark the odd order delivered by hand from the order itself.

What Your day shows

To deliver today lists the orders going out to customers, grouped by your delivery areas. An address no delivery area covers is grouped by its postcode district, such as YO7. For each order you see:

• who it is for, their address and their phone number, which you can press to call
• what they want
• what they are bringing back, such as empty cylinders
• the cash to take, if they are paying at the door

An order is on the list from the day it is wanted until it is done. One left over from an earlier day is marked Late. Orders you have already done today stay on the list, ticked.

To collect today lists the customers coming to your yard to collect.

Above the lists you also see how many orders were taken today, and the money taken.

Printing a run sheet

Press Print run sheet for the same day on one page, in the same style as your invoices, with your name and logo. Each stop has a box to tick, what goes in, what comes back and the cash to take.

Marking an order delivered

Press Mark delivered on the order once it is done. Where empty cylinders could come back, Bottle asks how many did, filled in with what the order expected. Change the number if more or fewer came back.

Bottle also asks Who delivered it? Choose Our driver or Delivery partner, then press Mark delivered. It starts on Our driver, or on Delivery partner for an order a partner has. Choosing Our driver takes the order off the partner. A delivered order shows Delivered by delivery partner when you choose a partner. Use the order notes for any other detail. On Round and Depot, you can choose a delivery partner before it is delivered: see Delivery partners.

For a customer collecting from your yard, press Mark collected the same way.

Marking an order done works the same as on the order itself, whoever delivered it: the stock leaves your yard, and the confirmed empties come back into it and appear on the completed order. Actual returns update cylinder holdings and deposit-refund eligibility. The cylinder-charge lines agreed on the order stay as saved, even if the number of empties differs from the plan. Bottle then invoices an on-account order using its saved charges.

Cash at the door

An order paid in cash shows Take £… in cash. When you have the money, press Paid at the door. The order is marked paid in cash. The Cash page for drivers’ takings is not included on Shop.

What your customer sees

Your customer’s tracking page shows the day their order is expected, and Delivered once you have marked it. There is no van to follow on a map, and nothing about a driver.

Your yard

Your stock is kept, and customers collect, at Your yard, made from your business address. See it, and change its address, under Business settings, Delivery.