Cash

The Cash page shows how much each driver holds, which payments it came from and when it was collected. Outstanding cash stays visible until it is handed in, regardless of when it was taken.

At the door

For a cash-on-delivery order, the driver records the amount received. The amount starts at the balance due and can be changed.

Full payment marks the order paid. Part payment reduces the outstanding balance; for example, £70 collected against a £90 order leaves £20 to pay. All cash received is recorded against the driver.

Use Change cash to correct an amount entered incorrectly.

Bottle refuses cash on a round with no driver, because nobody would be holding it. Give the round a driver, then enter the cash again.

If the customer would rather use a card

Select Card on the stop to show a payment QR code. The customer scans it and pays on their own phone. The driver can also copy and share the link.

Bottle updates the payment status when Stripe confirms payment. This does not add cash to the driver’s balance.

What the driver sees

The driver sees cash collected today and the total still to hand in, including older payments. The total remains visible on days when no new cash is collected.

Handing it in

Open Cash to see each driver’s outstanding balance, number of payments and oldest collection date.

The summary shows:

• Total cash held by drivers.
• How long the oldest outstanding payment has been held.
• Cash received by the office during the selected period.

The period filter applies to received cash, not outstanding balances. Older outstanding cash is highlighted so the office can follow it up.

Counting in

Payments are grouped by driver and collection date, oldest first.

Use the day’s action to record a full day, select individual payments for a partial handover, or record everything held by the driver. Bottle checks the total against the selected payments.

Payments not included in the handover remain outstanding.

Confirming the cash handover

Both the driver and office can start a handover.

• Driver starts it: the driver submits the amount handed in. It stays outstanding until the office confirms receipt. If the office rejects it, the driver sees the reason and can submit it again.
• Office starts it: the office records receipt and asks the driver to confirm. If the driver disputes it, the amount returns to their outstanding balance and the office sees the reason.

The person who started a handover can withdraw it before the other person responds. Disputed handovers remain on the record.

Drivers can control handover notifications under Cash handed in in notification settings.

Undoing a cash handover

The received-cash list shows both the collection and handover dates. Use Undo to reverse an incorrect receipt. The cash returns to the driver’s outstanding balance without deleting the original payment.

Cash payments and invoices

Where a payment relates to an invoice, its invoice number links to that invoice.

The customer’s balance changes when the driver receives payment, not when the driver hands the cash to the office. Recording a handover does not charge or credit the customer again.

For an overview of cash collection in Bottle, see Cash collection on the Bottle website.

Recording cash in the office

Open the order and choose Record payment, then select Cash and enter the amount and date received.

• Already with the office records the cash as received on the Cash page.
• Still with a driver lets you choose the driver holding the cash. It appears in their outstanding balance until the usual handover is recorded.

Both choices reduce the customer’s balance once. The payment history shows where the cash is held. To correct a receipt, reverse it in the order’s payment history and record the replacement. If driver cash is already in a handover, undo or cancel that handover before reversing the receipt.