Flame AI

Flame AI uses the help guides and, when Use business data in Flame AI is on, your permitted account information. It can explain a setting, check what you have configured and suggest your next step. It cannot change anything.

Ask a question

Choose the blue Bottle help icon at the bottom right, or open the ? help menu at the top right and choose Flame AI. Describe what you want to do. For example:

• “How do I finish setting up my products?”
• “How do I add a driver?”
• “What happens when I move to a smaller plan?”
• “How many products do I have?”
• “Why might this order not be ready for a round?”

Give enough detail to identify the task, but do not paste passwords, API keys, payment details or private customer information.

On a computer, use Widen chat beside the close button for more space, or drag the left edge to choose a width. You can also focus the edge and use the left and right arrow keys. Bottle remembers your preferred width on that browser. On a phone, the chat uses the full screen.

The − button minimises the chat without losing your question or conversation. An answer already being written continues. Choose the Bottle icon to reopen it.

Check the sources

Instructions include links to the help sections they use. Open a source to read the full instructions before acting. Account facts, such as a product count, come from permitted account reads and may not need a guide link.

Flame AI can work out an answer to your situation by putting together what several guides say, even when no single guide covers your exact case. When it does, it says which guide it drew on, for example “Based on how the Price lists guide describes price lists”. Every screen, button, setting and rule it mentions comes from the guides or your account. If an answer needs something the guides do not cover, Flame AI says so rather than guessing.

An answer can still be mistaken. Check the linked guide and the information on your screen, especially before changing billing or business settings.

The AI Generated Notice below the question box opens Using AI responsibly. Read it to understand the risks, how your questions are processed and what to check before acting on an answer.

Report a problem from a reply

If you tell Flame AI something has gone wrong, such as an error, a page that will not save or an amount that looks wrong, its answer ends with Report this to the Bottle team: a draft ticket written from what you said, with a title, how urgent it is and what happened.

• Choose how much it is holding you up: Stopping work, Slowing me down or Just a question. Flame AI picks one from what you said.
• Choose Change wording to change the title or what happened on the card.
• Choose Send to Bottle support to send it. Flame AI shows your ticket number, and View in Your support tickets opens it.
• Choose Add screenshots or files to open Report a problem with the draft and how much it is holding you up filled in, so you can attach a screenshot, recording or file first.
• Choose Not now to fold it away. Report a problem under the reply brings it back.

Nothing is sent until you choose Send to Bottle support. Flame AI never sends a ticket itself.

The draft uses only what you wrote and the page you are on. It never includes information Flame AI read from your account. Flame AI does not offer it for questions about how to do something.

Ask about your support tickets

Flame AI can read your own tickets with Bottle support: ask “What’s waiting on me?” or “Has anyone replied to my Xero ticket?”. It answers with the ticket number, where it stands and who replied when. It never sees your colleagues’ tickets or Bottle staff’s internal notes, and it cannot reply to or close a ticket. Do that in Your support tickets in the ? help menu. Telling you about a reply does not mark it as read.

What it can and cannot do

Use business data in Flame AI is on by default. An owner or admin can change it in Business settings → Flame AI. It applies to everyone in the business, rather than being a checkbox in each chat. Flame AI can read relevant records through Bottle’s read-only tools, within your role and plan permissions. It cannot create orders, change delivery dates, edit settings or complete tasks. Driver access is limited to basic business information, products and their own rounds. It cannot read another business’s records.

Each question includes the page and record you are viewing, your first name, business name, role and the current date. You can say “this order” without copying its details into the question. Flame AI checks access before reading the record; opening a page is not a new permission.

Turn Use business data in Flame AI off to restrict answers to the help guides. Answers will be less specific: Bottle cannot check your products, orders, rounds or settings. No account tools are used, previous account-aware answers are not sent back to the model, and account-aware history is hidden while the setting is off. Relevant account records are never added to the shared help index.

Reads are limited to keep answers fast. Flame AI can filter lists and fetch more pages when needed. A filtered total can be exact even when only some records are listed; it should distinguish the total from the examples shown. Information can change after it is read. Check important counts, dates and amounts in the app. Flame AI should explain what it checked and say when it could not read the information you need.

Asking a question does not authorise changes.

Your chat history

Choose Recent chats to return to an earlier conversation. Your chats are private to your account in the business you are using; other people in that business cannot read them. Chats with no activity for 30 days are automatically removed.

Search by chat title or browse conversations grouped by date. Choose Back to chat to return without losing your draft. Account-aware conversations are hidden if your role or permissions change, so old answers cannot bypass your new access permissions.

To remove a conversation sooner, open Recent chats and choose Remove chat beside it. Confirm Remove chat when asked. Its messages and answers are removed from your history and cannot be restored. If you remove the chat you were viewing, Flame AI opens a new chat.

If it is unavailable

If Flame AI is unavailable or busy, choose Open help guides from the help menu or chat panel. You can still use Bottle normally. Try again later, or report the problem to the Bottle team with the page you were using and what you were trying to do.