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Bottle

List my support tickets that are waiting on me

GET
/support/waiting
curl --request GET \
  --url https://example.com/support/waiting \
  --cookie __Host-bottle.session_token=<__Host-bottle.session_token>

The signed-in person’s own tickets that need them: an unread reply from Bottle support, a ticket waiting for their answer, or a fix for them to check. Each has the latest reply from Bottle support, who sent it and when. Never staff notes.

Authorizations

Section titled “Authorizations”

Responses

Section titled “Responses”

200

Section titled “200”

Their tickets that need them

Media typeapplication/json
object
tickets
required
Array<object>
object
number
required
integer
> 0
title
required
string
status
required
string
Allowed values: new open waiting fixed closed
urgency
required
string
Allowed values: stopping_work slowing_down question
unread
required
boolean
updatedAt
required
string format: date-time
reasons
required
Array<string>
>= 1 items
Allowed values: unread_reply waiting_for_you check_fix
latestReply
required
object
from
required
object
kind
required
string
Allowed values: customer staff agent
name
required
string
text
required
string
sentAt
required
string format: date-time
total
required
integer

Example 

{
  "tickets": [
    {
      "status": "new",
      "urgency": "stopping_work",
      "reasons": [
        "unread_reply"
      ],
      "latestReply": {
        "from": {
          "kind": "customer"
        }
      }
    }
  ]
}

401

Section titled “401”

Sign in required

Media typeapplication/json
object
error
required
string
message
required
string

Example 

{
  "error": "not_found",
  "message": "Customer not found"
}

403

Section titled “403”

An API key, or Bottle staff looking as the person

Media typeapplication/json
object
error
required
string
message
required
string

Example 

{
  "error": "not_found",
  "message": "Customer not found"
}

422

Section titled “422”

The request names somebody or something it may not

Media typeapplication/json
object
error
required
string
message
required
string

Example 

{
  "error": "not_found",
  "message": "Customer not found"
}

502

Section titled “502”

Bottle Support did not answer

Media typeapplication/json
object
error
required
string
message
required
string

Example 

{
  "error": "not_found",
  "message": "Customer not found"
}

503

Section titled “503”

Bottle Support is not switched on

Media typeapplication/json
object
error
required
string
message
required
string

Example 

{
  "error": "not_found",
  "message": "Customer not found"
}